Product: Waste Management Dumpster Rental Clear all filters (45 of 45 reviews match)
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1.7
Details
I'm a builder so I tried waste management and their billing is convoluted and laced with hidden charges. When all is said and done they are double the cost of other alternatives. Their customer service people are rude and make Comcast look competent. I'm sure their...
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1 comment
WMCares
#1730136

Thank you for your review. I am sorry to hear this and would be happy to assist.

If you were billed something different from what was agreed to please email your address to wmcares@wm.com subject PISSED CONSUMER with a copy of your post and we will look into this immediately. thank you ^tw

Review
#1614624 Review #1614624 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Pricing issue
Loss
$750
Preferred solution
Let the company propose a solution
1.5
Details
Due to weekly service going out the roof on charges, we decided to go with a local weekly service company. You have to get your certified letter to them at a certain window of time, you don't get the address where to send the letter so you waste time finding out and...
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1 comment
WMCares
#1670554

Hello, we appreciate you bringing this to our attention so we may address. We responded to your Private Message.

We look forward to your response so we can get this resolved. ^mp

Review
#1509822 Review #1509822 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Cons
  • Unrealistic
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Waste Management Nightmare
12 month contract with notice given to stop service including a signed copy of notice to discontinue three months in advance. So on the 11th month of the contract they raised rates on us but we did not complain and paid them anyway. My contract and on their info that...
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1 comment
WMCares
#1627302

Hello, very sorry for the delay in response. We are here to help.

Please email wmcares@wm.com Sub: (Review #1422067 ) with the address and your concern so we can look into. ^mp

Review
#1422067 Review #1422067 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Problems with payment
I have trash pickup trough the township. Wanted rent a large green trash cotainer. I was told the rental fee was $2 a month $24 a year. Since I was starting July my prorated bill would be $10. I paid the $10 and a week later received bill for $10.56. I thought it was a...
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2 comments
WMCares
#1525276

Thank you for reaching out, apologies for any frustration. Please email your address to wmcares@wm.com (subject Review #1311784 ) and we will look into this for you right away. Thank you ^tw

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Review
#1311784 Review #1311784 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Problems with payment
1.0
Details
I rented a 40 yard dumpster from Waste Management when replacing roof and siding at my cabin in Sauk Centre Minnesota. The rate was $200 more than the average rental for one week. I ordered over the phone and requested rental period for 10 days vs the 7 day rental...
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1 comment
WMCares
#1525243

Thank you for reaching out and apologies for this experience. Please email your address to wmcares@wm.com (subject Review #1307985) and we will be happy to look into this for you. thank you ^tw

Review
#1307985 Review #1307985 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Poor customer service
Been with Waste Management for almost 30 years. Their service has been great. Always on time. Clean equipment. They have a practice of increasing my rate mid contract. (3 year contract). When I call to question the new rate, I'm told the contract allows for annual rate...
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3 comments
WMCares
#1521908

Hi, thank you for reaching out. We are sorry to hear about your experience so far and would like to help.

Please send us your address and contact information in an email to wmcares@wm.com (Sub: Review #1299768.), and we will have this addressed immediately. ^jhf

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Review
#1299768 Review #1299768 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Pricing issue
Loss
$3000
Preferred solution
Change business practices
1.2
Details
This is yet to be resolved but after being a Waste Management Customer since 1996 and paying my bills every month I am shocked and appalled at how this company conducts its business. In my opinion waste management is a criminal enterprise. DO NOT DO BUSINESS WITH...
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2 comments
WMCares
#1521901

Hello, apologies for this. We would like to help.

Please send us an email to wmcares@wm.com (Sub: Review #1297417) with your address and contact information, and we will look into this at once. ^jhf

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Review
#1297417 Review #1297417 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Cons
  • Corrupt contracts
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel my 3 year contract after 3 years
Tags
  • long time customer
1.0
Details
Contact waste management for a full list of such additional service and current prices" We contacted the salesman, chatted, email and could never get the "full list of prices" from waste management. Hiding the removal fee in "additional services" is beyond deceiving....
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2 comments
Anonymous
#1499236

2178241538 can help

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Review
#1267389 Review #1267389 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Pricing issue
Loss
$700
Preferred solution
Price reduction
1.0
Details
I tried to switch from a dumpster to cans, but WM was unable to stop the dumpster service one month and start can service the month, and wanted to double bill me because of it. So, rather than pay for service that I don't need, I kept the dumpster. Now, I come to find...
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2 comments
WMCares
#1491823

Not what we want to hear, I am so sorry for this. Please send your info to WMCARES@WM.COM (subject Review #1264964) and we will address this concern right away. Thank you ^tw

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Review
#1264964 Review #1264964 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Management Co
  • Poor Billing Department

Contact Waste Management Customer Service

Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
All Waste Management Contacts
1.0
Details
Entrapment. Treat you any way they want as far as billing once you are under contract. after 15 years with this company something has changed and they have lost touch with their customers. Greed and abusive in billing practices. Beware small business they will go up on...
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2 comments
WMCares
#1479454

so sorry to hear this, please send your address to wmcares@wm.com (subject Review #1251577) and we will look into this right away. thank you ^tw

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Review
#1251577 Review #1251577 is a subjective opinion of poster.
Service
Waste Management Dumpster Rental
Reason of review
Problems with payment