We've worked with Waste Management for over 20 years due to their buying up the competitors we worked with. Until we were cancelling their service we still had the BFI blue dumpster with the broken wheels.
We never had a contract. The thought process then was we could cancel more easily. Well, that's not the case. We took bids from about 5 different services and found one for $200 less per month and gave us two pickups per month.
That's when the fun began. In trying to cancel, I spoke to about 6 different people, none of which were helpful. When I advised that I'd get a cutting torch and rid my church of their dumpster, they finally explained that I'd have to send a certified, registered letter to their office in Arizona. Our Wisconsin office couldn't handle cancellations in Wisconsin and it still would take 60 days.
I sent it out that same morning and according the my receipt from the USPS, it arrived in three days. Well, their system claims it didn't arrive for over 10 days and that the USPS apparently falsified the receipt. In the letter, I advised the dumpster needed to go with the last pickup due to road repairs. Remove it now or you won't get it back for 60-75 days.
Well, that's not how they do business. Not only were my 68 days notice not enough, they've decided to hit me up for an additional month and then charge me $ 200 for removing their dumpster. If this is the only service available in your community?
Move. They give government and organized crime a bad name.
Product or Service Mentioned: Waste Management Dumpster Rental.
Reason of review: Poor customer service.