Richmond, Virginia
1.0
Details
Customer service
1 comment

I inherited Waste Management with an investment property I purchased 10 years ago and it has been torture. These people are corrupt as they come trap you in an agreement that you can't escape.

Here is out they roll: you agree to a three year contract at a reasonable rate. If a few short months - they jack up the rate significantly!!! If you call to complain, they will renegotiate another three year contract - and then jack up the rates again!!!

If you try to cancel, they want 6 months times your current bill plus a $150 pickup fee.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Not as described/ advertised.

Monetary Loss: $861.

Preferred solution: Full refund.

Waste Management Cons: Corrupt contract.

  • management policy
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Anonymous
#913944

We're sorry for your experience with Waste Management, and we would like to be able to review your account. Please email wmcaresonline@wm.com (subject line: Richmond, Virginia) with your name, address/account number.

We look forward to assisting you. Thank you.