Lancaster County, Pennsylvania
Customer service
Product or Service Quality
1 comment

A review of our trash removal costs at three of our new vehicle stores showed a significant and much higher cost at our Lititz location by $639! We had a 6 yard cardboard recycle container for pickup once a week and an 8 yard trash dumpster service once a week.

For that, we were paying a container service fee of $15.50, a recycle fee of $68.01, a dumpster fee...." Drumroll for this one", was $493.96, along with a recyclable material offset fee of $25.82, a fuel environmental charge of $185.75, along with a regulatory cost recovery charge of $16.04 and last but not least an administrative fee of $4.00 for a grand total of $809.08 per month! Our other two new vehicle stores for the same service our paying $180 per month. Naturally I called waste management and finally bartered begged and pleaded to have our billing reduced down to $254.52 per month. Guess what?

As of September our service has increased now to $289.68 per month. Up $35.16 just like that!

Unfortunately our contract does not expire until November 2016, so I will have to keep a close watch on our future billings. There is nothing good about Waste Management, they give you the lowball and then stick it to you after they got you!

Review about: Waste Management Waste Collection.

Reason of review: Problems with payment.

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Houston, Texas, United States #913927

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