Not resolved
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Value for money

We signed a contract with WM to service our small apartment building. The contract was 1/2 page and stated our bill would be under $400/month. The VERY small print directed us to a vague website and chart to determine fuel charges--this was NEVER EXPLAINED WHEN WE SIGNED, therefore we had no idea what we were getting into--this was our first waste management contract.

Our first bill was nearly $600 and continues to rise. We contacted our sales rep who said we were out of luck--that a more clear agreement instituted AFTER we signed and she was oh so sorry. She also alleged that she explained the fees would be nearly $600...but this was AFTER we signed the agreement.

She also said, in so many words, to go ahead and sue...that we would lose and it would end up costing us more money. She offered us a free month or reduced service.

We have since used two other companies at two other properties, BOTH companies, one extremely large, describe their fees up front on the contract.

Review about: Waste Management Commercial Waste Collection.

Reason of review: unfair contract/sales.

Monetary Loss: $4000.

Preferred solution: out of the contract.

I didn't like: Contract, Lying sales person, Unfair practices, Threatening me with a lawsuit.

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Pasadena, California, United States #1179322

Waste Management definitely deceives their consumers this way. It is ridiculous to pay 45% + over their waste disposal rate. Wish we could collectively get them to straighten up

Houston, Texas, United States #1178358

Oh, no! Very sorry to hear about this.

If you send us a note to (Subject: #872552) with your contact information and address, we’ll look closely into this incident.

Apologies again. ^DN

Penfield, New York, United States #1178257

Same EXACT thing happened with my wife's dumpster at her dental practice. After using them monthly for years she gets this deceptive contract and blindly signed it without showing it to our attorney (she's very busy and hey, it's just the garbage disposal - right?).

Now we learn we are locked in to a contract for three years with rates going up every 6 months. Cancellation fee will be $1900 but if we stay we will have paid them over $8000.

We will cancel. F**k Waste Management.

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