We signed a contract with WM to service our small apartment building. The contract was 1/2 page and stated our bill would be under $400/month. The VERY small print directed us to a vague website and chart to determine fuel charges--this was NEVER EXPLAINED WHEN WE SIGNED, therefore we had no idea what we were getting into--this was our first waste management contract.
Our first bill was nearly $600 and continues to rise. We contacted our sales rep who said we were out of luck--that a more clear agreement instituted AFTER we signed and she was oh so sorry. She also alleged that she explained the fees would be nearly $600...but this was AFTER we signed the agreement.
She also said, in so many words, to go ahead and sue...that we would lose and it would end up costing us more money. She offered us a free month or reduced service.
We have since used two other companies at two other properties, BOTH companies, one extremely large, describe their fees up front on the contract.
Product or Service Mentioned: Waste Management Commercial Waste Collection.
Reason of review: unfair contract/sales.
Monetary Loss: $4000.
Preferred solution: out of the contract.
Waste Management Cons: Contract, Lying sales person, Unfair practices, Threatening me with a lawsuit.