Product: Waste Management Residential Waste Collection Clear all filters (110 of 110 reviews match)
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I am now shopping around for a new trash companies. Do not expect any answers if you are cancelling or reducing your service, they will be elusive or "unable" to answer your questions, assuming they even answer the phone. This is for Parker (Denver area) Residential...
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Waste Management Residential Waste Collection
#1161207
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Once again, I repeat that Waste Management is one of the area's (Rochester, NY) worst trash haulers. Having quit them - in writing - which, depending upon the agent you are speaking with cannot or, maybe, can be done. Because I received no written billing - an issue we...
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Anonymous
Anonymous

Hi, thank you for reaching out. If you would like us to take a look at this please email your address and contact info to wmcares@wm.com (sub Review #1140517). thank you ^tw

Product
Waste Management Residential Waste Collection
#1140517
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Called to pay my bill and i asked 3 different times will my trash be picked up tomorrow on its schedule day they said yes ....Wed. Came and they picked up everyone elses but mine i called they said oh were so sorry ill have a truck come back here it is sunday and my...
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Anonymous
Anonymous

Hello, we are very sorry to hear your service was missed. Allow us to correct this issue. Please send your address and contact info in an email to wmcares@wm.com (sub FB) so w...

1.0
Product
Waste Management Residential Waste Collection
#1137462
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Waste Management - ***

#1163038
1.0
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They never picked up my recycling after Christmas. 4 days later, still have a full recycling bin, and a house full of recycling
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Waste Management - Angry workers
1/1

Waste Management - Angry workers

#1147301
1.0
Details
This is how they leave my yard most trash days. Novi needs to reevaluate their contract with this company that leaves our community looking like this. Picture didn’t even capture the trash left in my yard. Disgusting
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Waste Management - Missed pickup

#1130777
1.0
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Had my can curbside adjacent a car. They said the car was blocking, which was a lie, and did not pick up the can. Horrible, shiftless, lazy "service" by a monopoly.
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Waste Management - I have been with these clowns for several years

#1110893
1.5
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Pick up times suddenly changing/fluctuating after almost 15 years. The clown who drives my route doesn't always show up and when I call to complain, I get told that there was a ticket put in that he had been to my house but no trash was not out to be picked up. And the jerks never send anybody back out when they say they are!
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My trash guys broke my mailbox ad they were lifting my container off the curb and now they are NOT responding to me and ignoring my calls.HIGHLY unprofessional and won't accept accountability. I have called literally every day since the incident and the route manager...
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1.3
Product
Waste Management Residential Waste Collection
I didn't like
  • Lying drivers
  • Customer service is awful and untruthful
  • Would not honor their agreement
#1130064
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I have been with Waste Management for the past two years and have to call them frequently for missing collection. I had to hear several times that the truck driver informed the trash can was not out (always it was). After two years "micro-managing" this company I...
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Anonymous
Waste Management

Hello, thanks for providing this feedback. We would like to look into your account and see how we can help. Please provide your address & contact info to wmcares@wm.com (sub:#...

1.7
Product
Waste Management Residential Waste Collection
I didn't like
  • Bad serviced
  • Blaming customer for not having container out for missed pickup
#1114444
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I then wanted to verify how many cans I would receive, and was told i would receive TWO cans and in addition "In reviewing your service area, you are entitled to have up to two personal 32-gallon containers or up to four 32-gallon bags of trash picked up in addition...
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Anonymous
Waste Management

Hello, thanks for reaching out to us and providing this feedback. We'd like to look into this further. Please send an email to wmcares@wm.com (sub:1112767) with your address a...

1.0
Product
Waste Management Residential Waste Collection
#1112767
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I was out of the country for two months and was not able to pay the bill in time.And I never received email or calls about service suspension. Even on their website, my trash pickup date is still valid. (Plus we were not home for two months, and they earned these two...
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Anonymous
Anonymous

Did you call to tell them you would be away for two months? Because if you didn't, then you owe them. It's common sense.

Product
Waste Management Residential Waste Collection
#1095350
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Twice within a month they have missed by pickup.I even filed a "missed pickup" complaint online and was assured by email that it would be picked up by close of business on the following Tuesday. That too was never done. Will be requesting credit on my bill each and...
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1.8
Product
Waste Management Residential Waste Collection
I liked
  • Republic better
I didn't like
  • Not having my trash picked up
#1095195
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Called WM to say I was moving soon and wasn't sure how much longer I'd keep the service, and even though it would have been a good time to tell me, the service rep didn't reveal they won't refund for unused months.So since the bill was due, I paid for 3 months right...
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1.0
Product
Waste Management Residential Waste Collection
#1093805
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Waste Management expects me to: 1. Push a 3yd bin back in alcove, with a broken wheel (called twice for repair) 2.push organics tub,18 car spaces up incline to the curb. 3.clean the filthy organic tub or we get flies/ maggots 4. 3yd is picked up 3 times a week.. im...
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1.8
Johannesburg, California
Product
Waste Management Residential Waste Collection
#1093570
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