Product: Waste Management Residential Waste Collection Clear all filters (0 of 162 reviews match)
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I called the weigh station they had no excuse, they said they just charge what the computer says to charge. I called the local office for waste management and asked to speak with someone about how their prices are calculated. They said there is no one to speak to,...
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1.5
Product
Waste Management Residential Waste Collection
I didn't like
  • Over billing
#1346678
So I setup service with waste management this week and was informed that my service would start the following day, Tuesday 7/17/2018. I was surprised that it would begin that fast. We put our trash on the street due to the fact we had not received our trash container....
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WMCares
WMCares
Waste Management Verified Representative

Hello, thank you for this excellent feedback. We are happy to hear your story and like Adrian, we are committed to resolving any issues that come up. Have a great rest of your...

3.4
Product
Waste Management Residential Waste Collection
#1307424
Worsts service ever every Monday is my pic up day for my area two Mondays and my trash can is not pic up. Call costumer Service to complain about it 4 times same answers they will forward to supervisor and he will contact you. We are Tuesday of the second week and my...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear this has been your experience so far. We want to make this right. We ask that you please send us an email to wmcares@wm.com (Sub: Review no. 1299571) with...

1.0
Product
Waste Management Residential Waste Collection
#1307164
I contacted Waste Management on 7/17 regarding my mother's garbage collection. She recently entered a nursing home and had sent a check on June 11th to pay for her next quarter's billing cycle. I spoke to a rep. named Katie who said that NO MONEY would be refunded or...
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PungentOrangutan
PungentOrangutan

On 7/30/18 Joe F. from Customer Service sent an email stating that, "We have taken your mother's condition into consideration and will honor your request for a refund for the ...

WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear this. We are here to help. Please send us your address and contact information in an email to wmcares@wm.com (Sub: Review #1305996), so we can look into t...

2.3
Product
Waste Management Residential Waste Collection
I liked
  • Hard working collectors
  • Customer service
I didn't like
  • Keeping money that is not theirs
  • Cancellation policy
  • Refund policy
#1305996
Apparently car batteries and rugs and metal scraps and all sorts of toxic items to the environment are ok, but god forbid organic material like a bush. They left the can full I might add so u cannot put any more trash into it. I despise you waste management. I hope...
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WMCares
WMCares
Waste Management Verified Representative

Hi, sorry to hear about your frustrations. We would be happy to address your concerns. Please send us your address and contact information via email at wmcares@wm.com (Sub: Re...

1.3
Product
Waste Management Residential Waste Collection
#1304855
Took me over an hour on the line waiting, waiting, waiting, transferring, transferring, transferring to find someone who could find my account and then promise pick-up service within 48 hours, but the first day after my call didn't count. So, four days later, when they...
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WMCares
WMCares
Waste Management Verified Representative

Apologies for this, please send your information to WMCARES@WM.COM (subject Review #1264582) and we will address this concern right away. ^tw

1.0
Product
Waste Management Residential Waste Collection
#1264582
Attention: Kimberly Hardeman. 6 weeks passed and no pick up for the leaves that is causing damages to out ground. This is a violation of our property. We are tax payers for Memphis. I have 2 cases open # 306087 & 3750612. Joyce Malone.
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Anonymous
Anonymous

Hi, we are sorry to hear about your service concern. We would be happy to look into your missed pick up immediately. Please send your address and contact info with details of ...

Product
Waste Management Residential Waste Collection
#1261010
Spill trash all over the neighborhood and just leave it (I pickup trash while walking my dogs every trash day). They WAY overcharged me for years (more than double what others are paying). Didn’t realize it until I joined a chat on NextDoor. They miss pickup at least...
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Anonymous
Anonymous

Hello, we are very sorry to hear there was debris left behind after servicing. We will address this immediately. Please email wmcares@wm.com Sub (Review #1260981), include the...

Anonymous
Claude elhadj

They make it very difficult to leave by forcing customers to cancel within a window of cancellation and renew automatically if you don’t. They also, make you send a certified ...

1.0
Product
Waste Management Residential Waste Collection
#1260981
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Waste Management - Disrespectful workers

Every week I put my trash can on the curb and every week it’s left in the middle of my driveway blocking it. WTF
Product
Waste Management Residential Waste Collection
#1258373
Waste Management - THEY DON'T PICK UP YOUR TRASH
Twice this month, they haven't picked up 1 of my trash cans. Last week, it was my rubbish. I had to wait this week's service to have it picked and was told it wasn't picked last week because it was "the cart wasn't out" but they picked the 2 cans beside it. We had to...
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WMCares
WMCares
Waste Management Verified Representative

Apologies for this, please send your address to wmcares@wm.com (subject Review #1251830) and we will look into this right away. thank you ^tw

Product
Waste Management Residential Waste Collection
#1251830