Waste Management Residential Waste Collection Reviews

Waste Management Residential Waste Collection 1 of 1
1.5
(21 reviews)
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I don't pay half my bill but I only get half service. It's been that way for the seven years that I have lived at this house. And they will prorate anything or give you an additional month for the month of service that you don't get out of the three month contract pay. With the rating so low why is our commissioner of this area allowing waste management to continue to be our disposal service. I noticed there's another one in town called...
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If you sign up for WM, do not - as I did - select the "customer supplied bins" option. They promise that you will receive a "Welcome Kit" with instructions for purchasing, labeling, and positioning the bins. However, they never send this welcome package. I waited a month for it until the trash had piled up so high in the kitchen that I just couldn't wait any longer - so I went to the hardware store and bought two 64 gallon bins (one for solid,...
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1.6
I liked
  • Solid waste pickup
I didn't like
  • No refund for services not rendered
  • Poor communication
  • No welcome kit as promised on invoice
#946538
Our trash day are on Mondays.We always pull it out on Sunday the night before. On Monday 10/24 we came home from work to find our trash was the only one on the block was not pick up. We called and were told the driver did not see our bin and for us to leave it out for Tuesday pick up. Tuesday came and gone but out trash still there; it was after hours, no one answer the calls, so we called Wednesday morning, again we were told, "it will be...
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2.3
I didn't like
  • Poor service
  • Wm has not delivered on 1 promise
  • Doesnt follow up on issues
#944826
Unbelievable.My trash was not picked up 2 weeks in a row. Call us trashy neighbors, I've called 3 times and no pickup yet.. the office girls were kind they said they would text the driver. two fridays in a row what the heck seriously since we are paid in advance we have no choice. We are at the mercy of the company.FIX IT PLEASE!!!! Unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy unhappy...
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What a joke! I switched to Waste Management from another company paid for 3 months up front then got a bill for another 3 months within the first week of service called and canceled services after a week and a half. It took them over a month to pick up the can then over 4 months to refund only $13.20. They told me that the rest of what I paid was service fees and for the 2 weeks of service. The last time I checked garbage pick up is not $ 65.00...
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This is undoubtedly the worst company we have ever had in our community.It has been over two weeks since the storm came through our area and not one truck has been in our area to pick up debris. Then there has been debris laying by the road side for at least three months in some areas and when you talk to the drivers they say if we give them $20.00 they will pick it up!!!! There are several times they drive right by a small pile of debris and it...
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I liked
  • Very little
I didn't like
  • Horrible contract policies
#938942
My trash was not picked up on two days of scheduled service which was already paid for by myself.I called and was assured several times there should have been no delay in my trash pick up services and it would be done. I waited for a response per customer service phone call. Nothing was done. I ended the service as a result and was told I would not get any refund of my service fees which were paid in advance. I sent a message to the customer...
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2.7
I liked
  • Use to be good
I didn't like
  • Refusal to understand problem
#938883
I thought this company is a big and reputed company with good service.I was wrong. They quoted me different prices when I spoke to 3 separate customer reps. I paid for my service at the beginning of the month but they didn't pick up trash till the third week. I was told to leave the trash bags outside and the truck will come by and pick up on the designated day. But they didn't. Now I have to wait for another week for them to pick up the...
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Oct 2: The couch was left on the curb for collection since Monday is garbage collection day Oct 3: Waste Management(WM) truck did not collect the couch neither the regular garbage. Leaving a note: service cut-off Oct 4: Called WM. The customer service (CS) agent saying something wrong with my account and she already resolved it. She said she would send someone to collect my garbage and couch either that day or the day after. Oct 5: Nothing...
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Basically are arguing with me. Very unprofessional!!! Next stop for me is the BBB! Then a new trash service that doesn't charge all of the ridiculous fees that Waste Management charges. Found two local trash services that charge a flat fee of $60/quarter. Waste Management won't beat their price - say that I'm in such and such area - What?? Trash gets dumped at the same location the other two dump at and one of the companies is about the same...
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Waste Management Residential Waste Collection Review

#945064
Just another monopoly that does what they want because they have no competition. Pay them $35 to set up an account, $30 to deliver their can, listen to senseless recordings and get billed in advance before they do a thing.
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Waste Management Residential Waste Collection Review

#928572
Scheduled pick up of larger item. Dispatcher informed me to place on curb for pick up following day. Three days later still sitting on curb. I had to call daily for status. I was informed today that I will have to wait for my normal day for pick up. I will be partitioning to switch waste companies.
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Waste Management Residential Waste Collection Review

#924498
1.0
Worst service ever! They completely over charge with multiple fees, they never pick up the trash in a timely manner and they have horrible customer service reps!!!
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Waste Management Residential Waste Collection Review

#924481
1.0
Horrible never ever think about getting this company for your services they don't pick up the trash
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