Product: Waste Management Residential Waste Collection Clear all filters (140 of 140 reviews match)
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It's like there's some collaboration between Waste Management in the city of Moreno Valley to persecute homeowners. I was ticketed for life because somebody dumped trash I picked it all up I put it in trash bags I called the city they said he said call Waste...
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WMCares
WMCares
Waste Management Verified Representative

Hi, not what we what to hear. Allow us to address this. Please emails wmcares@wm.com Sub: ( Review #1230943), include your address and contact info, so we can help. ^mp

1.3
Product
Waste Management Residential Waste Collection
#1230943
I recently moved to a new part of the city and WM now takes trash and recycling.Wow I honestly have never had such terrible service. Our trash gets skipped weekly to where we have to call the office and tell them we did not get serviced, we are Told that our trash was...
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WMCares
WMCares
Waste Management Verified Representative

Hi, we are sorry to hear you're having service issues. It is important to us you have great service and want to address this at once. Please email your address and contact inf...

1.2
Product
Waste Management Residential Waste Collection
#1230775
Today March 24th my trash was on the curbside and the truck passed by and didn't pick it up. Tried to call several numbers listed on Goggle but because it was after 5:00 nobody is answering. How can I complain in real time if your offices are close when your trucks are...
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Anonymous
Anonymous

So sorry to hear this. Typically if you are missed you can contact us at 800-553-1902 the next day and we will be able to address your concern. Social media would be another o...

Product
Waste Management Residential Waste Collection
#1219684
They missed the recycle bin pickup for two weeks.I called to let them know and ask why the recycle truck showed up the second week out of the blue on a day other than my pickup day. Needless to say, my bin was not out as it was not my pickup day. When I asked how do I...
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Anonymous
Anonymous

Hello, very sorry to hear about your missed service and experience. Allow us to address your concern. Please email wmcares@wm.com Sub: (Review #1215107) include your address a...

Product
Waste Management Residential Waste Collection
#1215107
22 Waste Management decided not to pick up garbage or recycle in our neighborhood. There was a little snow on the ground so I understood not wanting to work on that day. I expected that they would come the next day when the streets were clear. They did not pickup that...
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Anonymous
Anonymous

Thank you for reaching out to us, we would love the opportunity to address all of your concerns. Please send us an email to wmcares@wm.com with your address and contact inform...

1.3
Product
Waste Management Residential Waste Collection
I didn't like
  • Customer service
#1211173
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Waste Management - Very unhappy:(

It looks like we are trash hoarders because they haven’t picked up our trash in three weeks. Each week I call, they tell me to wait until 7..how convenient for them..call them after they’re closed -_- I checked my account..I owe nothing. So angry and frustrated!
Product
Waste Management Residential Waste Collection
#1210560
We are new to the neighborhood and started WM service.There are bins left from previous owner and they are in bad shapes which they did not come pick them up. I contact them to explain the situation and was hoping to get our own bins along with the new service. They...
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Anonymous
Thomas Ford

Of course they did not get back to you. The never get back with anyone. They know there service is bad but they have the monopoly so they just do not care.

Anonymous
Anonymous

Thank you for bringing this to our attention, we would be glad to look into this immediately. Please provide your address and contact information in an email to wmcares@wm.com...

1.0
Product
Waste Management Residential Waste Collection
#1210295
I have had WM for 13 years and several times a year they do not pick up my trash.Last night I got home to see that they picked up the recycling bin for all my neighbors, but no mine. I called twice before customer service closed at 5 and was told they had until 7PM to...
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Anonymous
Jim Reeves

Sounds like the normal experience of every WM customer.

Anonymous
Anonymous

Sorry for this experience, we would like to help. Please email wmcares@wm.com (Sub: Review #1207251) w/ your address, contact information and a copy of your post, so we can lo...

1.2
Product
Waste Management Residential Waste Collection
#1207251
Punitive, bad service.I was gravely ill and forgot to pay my bill so they didn't pick up my trash. I called to pay today, but they still will not pick up my trash for another week. Two weeks with trash overflowing because they decide they will not give a simple call to...
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Anonymous
Anonymous

Thank you for reaching out, we would love the opportunity to address all of your concerns. Please send us your address, contact information and a copy of your post via email t...

1.5
Product
Waste Management Residential Waste Collection
I didn't like
  • Will not pick up after i offered to pay late bill
#1203174
I am on Auto pay and they continuously charge me late fees.They sometimes miss picking up garbage on my street with no heads up or warning. They haven't picked my garbage up in 2 weeks. My garbage can is still full at the street. Also the record keeping is terrible. I...
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1.4
Product
Waste Management Residential Waste Collection
I didn't like
  • Almost everything
#1194380