Product: Waste Management Residential Waste Collection Clear all filters (215 of 215 reviews match)
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1.0
Details
This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically. When we questioned it they said we set it up that way. My wife...
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1 comment
WMCares
#1760239

This is definitely not how we want you to feel. We would like the opportunity to look further into your concern.

Please email your address along with a copy of your post to wmcares@wm.com subject line PISSED CONSUMER, and we will contact you right away. ^oj

Review
#1676076 Review #1676076 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection

Waste Management in Duluth, Minnesota - Disappointed

1.8
Details
Very unhappy with Waste Management. They would come on the wrong day and overcharge us. Canceled their service and we are bringing our own garbage to the dump, which is WAY cheaper! Will never use this company again.
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Review
#1672424 Review #1672424 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Worse service ever!!! Been billed for 2 months and we have yet to get service!!! Called and called and called......NOTHING RESOLVED!!!! They need computation because they sux!! Customer serve, refund, service quality, delivery, value for the money all rate...
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1 comment
WMCares
#1754122

I certainly would like the opportunity to look further into this issue. Please email your address to wmcares@wm.com with the subject line PISSED CONSUMER along with a copy of your post and we will contact you right away. Thank you ^oj

Review
#1664724 Review #1664724 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection

Waste Management in Gracewood, Georgia - Always late

1.0
Details
Waste Management - Always late
My trash is still not picked up today and it's 430 in the evening. This is sn ongoing problem.
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Review
#1646606 Review #1646606 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Pros
  • Website and e-pay options
Cons
  • That they are not providing service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Waste Management in Topeka City, Kansas - Awful

Poor services and tried to charge 100 dollars if we didnt drop off containers. We ended service when they got to 50 a month compared to local at 19. Awful.
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Review
#1645887 Review #1645887 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Cons
  • So incredibly over priced
  • Lake of professionalism
  • Overcharging fees without proper notification
Reason of review
Poor customer service

Waste Management in Reno North, Nevada - Lazy lazy lazy...

2.0
Details
Why is it that our rates go up and the limits to put out go down? Now have to pay extra for bagged up garbage that wont fit in the cans. They use to be a great service and energetic guys. Now they dont even get up off there seat. And if the can is open because the piece of cardboard is too big for us to break it down (us older folks) then they wont pick it up? Cmon washoe county waste management quit being so damn lazy. Over paid under worked these days for them. Wtf *** Dead Angry
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Review
#1644830 Review #1644830 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
1.0
Details
I wish I could give negative stars because Waste Management just sucks!! Let's start with their drivers, the trash guy doesn't put his foot on brakes and ends up dropping the trash bin in the middle of the driveway making it impossible to enter/exit the property. This...
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Review
#1631412 Review #1631412 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Pros
  • Cant think of a single thing
Cons
  • Bins left in middle of driveway blocking access
  • Bins dont always get emptied
  • Overpriced
Reason of review
Poor customer service
Loss
$354
Preferred solution
already cancelled and went with Republice services for 1/2 of what I was paying WM
Tags
  • waste management violates contract
  • management policy
  • lying driver
  • Waste Management Trash Removal
  • No Services At All

Waste Management in South Antelope Valley, California - They like to overcharge and refuse to give credit when caught

1.0
Details
They overcharged me, promised a refund and keeps giving me the run around. Customer service is non existent. The supervisor are worse!
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Review
#1630802 Review #1630802 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Pros
  • Drivers are generally reliable
Cons
  • Fake harges for services
  • Customer service department no matter what location sucks
  • Keeping money that is not theirs
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Waste Management Trash Removal
  • Poor Management Co
  • Horrible
  • Waste Management Garbage
1.8
Details
I called in time to have my trashcan replaced.It was full of maggots.I. Tried several times to clean it out.They told me it would be picked up I received a email 2 days later letting me know that they have a shortage of can and to wait ANOTHER week with those things...
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2 comments
WMCares
#1730134

Hello, Thank you for your review. I do apologize for the delay in swapping out the container.

Please email wmcares@wm.com subject Review #1616029 with your address and we will look into this right away. Thank you ^tw

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Review
#1616029 Review #1616029 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Pros
  • Nice drivers
Reason of review
Order processing issue

Contact Waste Management Customer Service

Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
All Waste Management Contacts

Waste Management - New Service Error in bill

3.0
Details
WM took over service from another company recently. I received double the correct billing on my first bill for April,2019. I have now spent many hours on the phone with customer services and money sending the same faxes to multiple people. The electronic notification service does not work. Want to resolve this issue but no one is helping.
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Review
#1577685 Review #1577685 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered