Manufacturer: Waste Management Category: Waste Collection Clear all filters (39 of 39 reviews match)
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This is undoubtedly the worst company we have ever had in our community.It has been over two weeks since the storm came through our area and not one truck has been in our area to pick up debris. Then there has been debris laying by the road side for at least three months in some areas and when you talk to the drivers they say if we give them $20.00 they will pick it up!!!! There are several times they drive right by a small pile of debris and it...
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Anonymous

Anonymous Hello, we are sorry to hear about the trouble with getting serviced after the storm. Please email us with your address and contact info and we'll look into this further for y...

Anonymous

Anonymous You guys are cheap. Chip in and come up with the $20.00 for faster results.

I liked
  • Very little
I didn't like
  • Horrible contract policies
#938942
My trash was not picked up on two days of scheduled service which was already paid for by myself.I called and was assured several times there should have been no delay in my trash pick up services and it would be done. I waited for a response per customer service phone call. Nothing was done. I ended the service as a result and was told I would not get any refund of my service fees which were paid in advance. I sent a message to the customer...
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Anonymous

Anonymous Hello, we are very sorry to hear about the trouble with your service after the hurricane. We would like to look into this further for you. Please email us with your address an...

2.7
I liked
  • Use to be good
I didn't like
  • Refusal to understand problem
#938883
I thought this company is a big and reputed company with good service.I was wrong. They quoted me different prices when I spoke to 3 separate customer reps. I paid for my service at the beginning of the month but they didn't pick up trash till the third week. I was told to leave the trash bags outside and the truck will come by and pick up on the designated day. But they didn't. Now I have to wait for another week for them to pick up the...
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Anonymous

Anonymous Hello, we are sorry to hear about the troubles with your service and would like to look into this further on your behalf. Please email us at wmcares@wm.com (subject: #938308) ...

Waste Management Residential Waste Collection Review

#924481
1.0
Horrible never ever think about getting this company for your services they don't pick up the trash
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Waste Management Residential Waste Collection Review

#912018
The guy was very mean he says i make his job difficult he refuses to take my trash
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Waste Management Residential Waste Collection Review

#902871
1.2
Scranton pennsylvania waste management is horrible,you pay them to make a mess, i had glass in a box, they dropped the box and the glass broke in the road and they just left it there. Complete lazy morons...
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Waste Management Residential Waste Collection Review

#859512
3.1
Been using waste management now for 12 weeks, my recycling was supposed to been picked up 6 times now. My recycling has yet to be picked up on the day or even week that it is due and never gets picked up and less I call and ask why it's still sitting here. I keep being told that this is going to be fixed but it still happens every time.
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Oct 2: The couch was left on the curb for collection since Monday is garbage collection day Oct 3: Waste Management(WM) truck did not collect the couch neither the regular garbage. Leaving a note: service cut-off Oct 4: Called WM. The customer service (CS) agent saying something wrong with my account and she already resolved it. She said she would send someone to collect my garbage and couch either that day or the day after. Oct 5: Nothing...
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Anonymous

Anonymous Hello, we are very sorry to hear about your recent experience with your service and billing. We would like to look into this further on your behalf. Please email us at wmcares...

Basically are arguing with me. Very unprofessional!!! Next stop for me is the BBB! Then a new trash service that doesn't charge all of the ridiculous fees that Waste Management charges. Found two local trash services that charge a flat fee of $60/quarter. Waste Management won't beat their price - say that I'm in such and such area - What?? Trash gets dumped at the same location the other two dump at and one of the companies is about the same...
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Anonymous

Anonymous Sorry about to hear about the recent experience you had with your billing. Please email wmcares@wm.com (Subject: 926014) with your address & contact info so we can look into t...

every one else gets pick up service what about my service. I am at 1596 n lake shore dr round lake beach Illinois. what is the problem it is 5.25 pm service day Wednesday 9.21.2016. I am tired of waste management doing this to me every pick up day. I am a tax payer just like everyone else. I am tired of complaining, I think I have to call channel 7,9,5 and 32 to report this problem. correct this you are getting my money. something needs to...
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Anonymous

Anonymous Oh, no! Very sorry to hear about this. If you send us a note to wmcares@wm.com (Subject: #923237) with your contact information and yard waste account number, we’ll look close...

We were lied to got nothing which we were promised, they also raised our monthly fees without any notice.Cheats and Liars and double the price of all the other trash companies which service our local areas. STAY AWAY. When we tried to contact them they kept giving us the run around and we were repeatedly told that a supervisor would call us back, its been a month and no one has called us back, reporting them to the Better Business Bureau next....
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1.0
I didn't like
  • Horrible experience
#921543
We've had WM for 19 years this past summer we were late with one payment, when notified we paid two months to them immediately!They came and picked up our cans even though we're now paid up and want to recharge us for renewal of services. Seems the computer just decided we were late, paperwork didn't get processed in time...*** you're out. This is how they treated longterm customers. Our credit scores are in the 800s. We pay our bills, but...
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Anonymous

Anonymous Hello, we are sorry to hear about your recent billing experience and would like to look into this. Please email us with your address and contact info to wmcares@wm.com (Subjec...

couldn't get it unloaded..he managed to get one bag but not the other..I as usual had to go deliver it to the dumpster myself..on my way to the dumpster I noticed many "cans" were just left knocked over..apparently Waste Management scrapes the bottom of the barrel in their hiring practices. They just get whoever they can and sometimes that leaves them in a bad position..they will probably try to contact me again...good luck with that....bogus is...
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Anonymous

Anonymous Hi, we are sorry to hear about the trouble with your service and would like to look into this further. Please email us with your address and contact info to wmcares@wm.com (su...

Well Waste Management found a new way around no charge for recycling. We now have a charge for Recyclables Material offset. I asked them in a E-mail if we get a rebate when they make money from our recycling....no answer. Their big claim to fame is think Green...as long as it doesn't affect their bottom line. This new charge is a black eye against Waste Management. Not only did they institute this new charge but also raised the rate for a 64...
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Anonymous

Anonymous Hello, sorry to hear about your recent billing experience. We would like to look into this further on your behalf. Please email us with your address and contact info to wmcare...