Product: Waste Management Residential Waste Collection Clear all filters (110 of 110 reviews match)
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I was 2 weeks past the due date for my bill.I paid it online. About 1 hour later my bins were picked up. I called to see why. They said I had to pay an additional 150 for reinstatement. I paid it my bins were promised for the following day. Here i am 2 weeks later...
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2.1
Product
Waste Management Residential Waste Collection
#1093402
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They billed for resume service, my service was never cancelled, and I have tried 3 times to email them to cancel my service, and they ignore those emails.Received phone calls from them to my house. I am at work... I cannot call during the day, and also do not want to...
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Anonymous
Anonymous

They have a cancellation policy clearly stated on their website. It MUST be done by phone. I just called to cancel my service and it took less than 5 minutes.

Anonymous
Smitty

Stop calling and e-mailing. It doesn't work.Write a formal, single sided demand letter and mail it via Certified Mail, return receipt requested. Be polite and state the proble...

1.0
Lafayette Township, New Jersey
Product
Waste Management Residential Waste Collection
I didn't like
  • On line customer service
#1091624
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I called this company to complain about my neighbor's trash not being picked up for three solid weeks!!!!!I've taken pictures of this long agonizing three weeks. When I spoke to the customer service guy he explain that he would try to send someone out in 24 to 48 hours...
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Anonymous
Anonymous

Did you get this resolved? I'm have the same exact problem but with them not picking up mine! I always get the same message "someone will be out today" yet they never come! I'...

Product
Waste Management Residential Waste Collection
#1088004
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Waste Management - Waste site pickup

#1079786
1.0
Details
The local people are calling a street an alley and won't pick up on it. It has houses facing it and they have garbage pickup by other garbage disposal businesses. I want to have my pickup on that street.
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Customer service
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Waste Management - Flunkies.

#1073909
1.4
Details
They didnt empty my yd waste container, even own that on their review of service. 1st time I call , no problem, be out by noon tomorrow. Today, yr name isnt on bill so we cant help u! Yesterday I was all nice, "you guys have always been so helpful". Should have kept my mouth shut. Not only no service, but end up with rude, unreasonable flunky . So tired of people that dont want to help customers.
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Price Affordability
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Waste Management - Missing pick up trash

#1071689
1.4
Details
Today waste management did not pick the trash again in my neighborhood. This is the third time they did not pick up trash on the pickup time in less than two months. Only we called and complained, they would pickup. It is horrible. The trash smells bad since the trash bin was placed on the curb the night before the pickup time.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Waste Management - Dallas ga
1/1

Waste Management - Dallas ga

#1064958
1.0
Details
i had bld trash. they sold to Waste Management. and for 3 weeks my trash has not been picked up. everyone i call said they going to escalate to someone else and its still not done. DON'T USE THEM AT ALL IM FILING COMPLAINT WITH BBB. AND HEALTH DEPT. AND THE NEW TOMORROW MORNING.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Our monthly residential bill is supposed to be $25.15 per month. they require advance payments quarterly for the next quarter and every quarter we are charged a different amount - $79.40, 100.70, 85.67, and they do not properly credit when we are gone. Other providers...
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Anonymous
Waste Management

Hello, thanks for reaching out to us to provide this feedback. We'd like to look into your account and see how we can help. Please send your address & contact info to wmcares@...

Product
Waste Management Residential Waste Collection
#1086834
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In my recent move, I called to have my service transferred (a long-time customer) for my June 15 move.The first Monday they did not pick up my trash. I thought it was an oversight with the move. I called and they promised they would pick it up by end of day. Eight...
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Anonymous
Waste Management

Hello, we're sorry to hear about your experience with us. This is not something we want to hear and would like the opportunity to make it right. Please send your address and c...

1.0
Product
Waste Management Residential Waste Collection
#1084734
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I was promised a bear proof container when I started my Waste Management services 3 years ago. This particular salesman no longer works for WM. After complaint after complaint was issued, WM showed up one day to take my dumpster to alter it. I refused because we need...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've had with getting a bear proof container. We understand how frustrating it is to have the same dumpster delivered. We'd like ...

Product
Waste Management Residential Waste Collection
#1079495
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Charles called back in about two hours and said they would make a pick-up the next day, of course it never happened, it has since been a full week with no pick-up, I have spoke to all of my neighbors, we are all very upset with this poor service!! I,,we pay Waste...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues with the trash pick up. We'd like to look into further. Please send your address and contact info to wmcares@wm.com (sub:#1078725 )...

1.0
Product
Waste Management Residential Waste Collection
I didn't like
  • Very unhappy with the office staff
  • Lack of respect for customers
#1078725
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The normal pick-up day for our trash is Tuesday.Our recycled items (blue bin) was not picked up that day so I called the next day, Wednesday and spoke to a customer service (an insult to the term) rep and was told to bring out the bin and someone would pick it up that...
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Anonymous
Waste Management

Hello, we're sorry to hear about your trash pick up. We understand how frustrating it is for service not to happen. We'd like to help. Please send your address & contact info ...

1.9
Product
Waste Management Residential Waste Collection
#1077673
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Bagster service a big dissapointment; I'm not sure how it works however HD is pushing Bagster Service and my wife purchased BAGSTER. then you go online make appointment and then "samba" starts. Everyday you receive email about rerouting for another day and so on so far...
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Anonymous
Waste Management

Hello, we're sorry to hear about the experience with the Bagster. We'd like to look into further. Please provide the address and contact info to wmcares@wm.com (sub:#1073409)....

Product
Waste Management Residential Waste Collection
#1073409
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I am a former Waste Management customer who discontinued service with them after a short stint in 2013. They failed to pick-up my trash on a regular basis and if I called to report it they would just wait until the following week to pick it up. Meanwhile my trash can...
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Anonymous
Waste Management

Hello, thank you for bringing this to our attention. We're sorry to hear about the refund and would like to help. Please send your address & contact info to wmcares@wm.com (su...

1.0
Product
Waste Management Residential Waste Collection
#1072438
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