Product: Waste Management Residential Waste Collection Clear all filters (140 of 140 reviews match)
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Spent over $1,000 on our trash services in less than a year.RARELY ever had our trash picked up..there was a time where they just didn’t stop for over a month. We had about 6 weeks worth of trash in our bin among thousands of bugs. Called to report it and each week...
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1.0
Product
Waste Management Residential Waste Collection
#1192308
I was a Waste Management customer for way too long. They constantly would raise my bill without any notification. They always charge a service/fuel surcharge even when gas prices were low. They did a hit and run on my fence and still never provided compensation. They...
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1.0
Product
Waste Management Residential Waste Collection
I liked
  • Hard working collectors
I didn't like
  • Unnecessary fees
  • Communication
  • Not reliable
#1185073
I sold & closed on my home Dec 2017 and WM doesn't offer service at my new home location, so I had to cancel vs transfer my service. My credit card had just been charged for 3 months of service for Dec 2017, Jan & Feb 2018. I was told there would be NO REFUND/prorated...
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Anonymous
Ramona Maliawco

Wow what horrific customer service!! I will pass this info along to all my relatives and friends and Facebook/Twitter/Instagram and I suggest you all do the same!!! This is ju...

Anonymous
Melissa

I just cancelled and was told there was a $50 fee to pick up the cans. I told them I would drop them off. They told me a 3rd party picks them up. I said I am not paying and s...

1.8
Product
Waste Management Residential Waste Collection
#1183432
This company is a scam.We pay for three separate services, trash, recycling and greenwaste/organics and have three bins. ONE truck comes and picks up all three bins and dumps it into the truck. Why bother paying for recycling and organics if you take it all as trash??...
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1.0
Product
Waste Management Residential Waste Collection
I didn't like
  • Would not listen to our complaint
  • Customer service is awful
  • Overcharged and did not return calls
#1181777
I am moving and have decided to go with a different company and pay less after the terrible service from Waste Management. When I called to cancel, I was told that I should have called first to get a better deal and that I can not be refunded...seriously?! I am now...
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1.0
Product
Waste Management Residential Waste Collection
I didn't like
  • Getting ripped off
#1180794
In January of 2018 Waste management has not picked up our garbage 4 out of 5 weeks on our scheduled day. One time they picked up everyone else on the street but ours. When I called one person said the driver wasn’t sure if we were customers so he just passed by our...
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Anonymous
Anonymous

Hi, so sorry to hear there was an issue with the service. We do value you as a customer and certainly do not want this to be your experience with us. Thank you for the follow ...

2.0
Product
Waste Management Residential Waste Collection
#1179998
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Waste Management - Worst service ever

This company is grossly over priced, and provides very poor service. Left a partial bag of garbage in front of my house
Product
Waste Management Residential Waste Collection
#1179518
We moved and transferred service in October 2017, NEVER had any issues before we moved!However, since October they have NOT picked up our trash MINIMUM of 5 times! "Due to weather delays/ conditions" is their response, however the weather is CLEAR in our area and roads...
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Anonymous
Anonymous

So sorry to hear this, I understand the frustration. Please send your address and the concern to wmcares@wm.com (subject Review #1178395 ) and we will be happy to look into th...

1.0
Lenox, Michigan
Product
Waste Management Residential Waste Collection
I liked
  • Very little
I didn't like
  • Poor communication
  • Customer service
  • Refund policy
#1178395
Waste Management - Didn't pick up my trash and refused to help
Waste Management missed my trash pickup today. Just one plastic trash bag sitting by the curb. My account with them is in good standing. They picked up trash from all my neighbors, but not from my house. When I called them about this, they said they could not report a...
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Anonymous
Smitty

You could always deliver the bag to their office or parking lot.

Anonymous
Anonymous

Hi, so sorry to hear this. Please send your address and concern to wmcares@wm.com (subject Review #1176469 ) and we will be happy to research this. thank you ^tw

1.9
Product
Waste Management Residential Waste Collection
#1176469
Our mail box was destroyed by one of their trash pickup personnel.I put both the trash and recycle bin out by our mail box on Sunday night for Monday’s pick up. The mailbox was fine. The next morning when my wife was departing for worked see saw the destroyed mailbox....
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1.9
Product
Waste Management Residential Waste Collection
I didn't like
  • Poor customer service and questionable billing proactices
#1174626