Product: Waste Management Residential Waste Collection Clear all filters (101 of 101 reviews match)
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I was promised a bear proof container when I started my Waste Management services 3 years ago. This particular salesman no longer works for WM. After complaint after complaint was issued, WM showed up one day to take my dumpster to alter it. I refused because we need...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've had with getting a bear proof container. We understand how frustrating it is to have the same dumpster delivered. We'd like ...

Product
Waste Management Residential Waste Collection
#1079495
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Charles called back in about two hours and said they would make a pick-up the next day, of course it never happened, it has since been a full week with no pick-up, I have spoke to all of my neighbors, we are all very upset with this poor service!! I,,we pay Waste...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues with the trash pick up. We'd like to look into further. Please send your address and contact info to wmcares@wm.com (sub:#1078725 )...

1.0
Product
Waste Management Residential Waste Collection
I didn't like
  • Lack of respect for customers
#1078725
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The normal pick-up day for our trash is Tuesday.Our recycled items (blue bin) was not picked up that day so I called the next day, Wednesday and spoke to a customer service (an insult to the term) rep and was told to bring out the bin and someone would pick it up that...
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Anonymous
Waste Management

Hello, we're sorry to hear about your trash pick up. We understand how frustrating it is for service not to happen. We'd like to help. Please send your address & contact info ...

1.9
Product
Waste Management Residential Waste Collection
#1077673
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Waste Management - Dallas ga
1/1

Waste Management - Dallas ga

#1064958
1.0
Details
i had bld trash. they sold to Waste Management. and for 3 weeks my trash has not been picked up. everyone i call said they going to escalate to someone else and its still not done. DON'T USE THEM AT ALL IM FILING COMPLAINT WITH BBB. AND HEALTH DEPT. AND THE NEW TOMORROW MORNING.
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Waste Management - Horrible
1/1

Waste Management - Horrible

#1058539
My family and I moved in and was told our garbage pick up was Friday. We put our garbage to the curb Thursday afternoon just to make sure we didn't forget. Well Friday came and went and still nothing just moving in we have a TON of trash! Today is The second week and iur trash is insane...
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Waste Management - No trash pickup 16 days now

#1040930
Received a call changing our pickup day from Wednesday to Friday. No pickup Friday. Called. Told that they'd pickup Tuesday. No pickup. Called. Told they'd pickup Friday. Only recycle picked up. 16 days since last trash pickup. Can now at side of road for 15 days. Called. No one to speak to until Monday.
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Waste Management Residential Waste Collection Review

#988639
HORRIBLE service i have never been so upset... i have made more complaints about missed services than i have been actuallu serviced. About to switch over to county waste
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Bagster service a big dissapointment; I'm not sure how it works however HD is pushing Bagster Service and my wife purchased BAGSTER. then you go online make appointment and then "samba" starts. Everyday you receive email about rerouting for another day and so on so far...
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Anonymous
Waste Management

Hello, we're sorry to hear about the experience with the Bagster. We'd like to look into further. Please provide the address and contact info to wmcares@wm.com (sub:#1073409)....

Product
Waste Management Residential Waste Collection
#1073409
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I am a former Waste Management customer who discontinued service with them after a short stint in 2013. They failed to pick-up my trash on a regular basis and if I called to report it they would just wait until the following week to pick it up. Meanwhile my trash can...
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Anonymous
Waste Management

Hello, thank you for bringing this to our attention. We're sorry to hear about the refund and would like to help. Please send your address & contact info to wmcares@wm.com (su...

1.0
Product
Waste Management Residential Waste Collection
#1072438
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I called to get new service and they want to charge me in advanced plus to deliver container I'm a single mother barly making ends meet as it is and they want to make it impossible to start service when quite honestly every time I walk out of my house I have to smell...
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Anonymous
Waste Management

Hello, we're very sorry to hear about the issues you've had with setting up service. Please send your address & contact info to wmcares@wm.com (sub:#1067594) so we can look in...

1.0
Waste Management Walker, Louisiana
Product
Waste Management Residential Waste Collection
#1067594
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I called them to set up new residential service on May 30, 2017. I always emphasize my street name. The girl that took my order got it wrong. I've since fixed that issue over a week ago and here I sit with 2 weeks of trash! They NEVER picked up my trash on the...
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Anonymous
Waste Management

Hello, we understand you are frustrated and we're sorry to hear about the issues with your new service. We'd like to look into this further to resolve this issue. Please email...

1.4
Product
Waste Management Residential Waste Collection
#1065450
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After several times of not having all of our trash cans emptied, repeated calls of having them come back to our home, then being told that we had too much trash on the curb that we had to upgrade our service (they erroneously thought that our neighbor's cans were...
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Anonymous
Waste Management

Hello, we apologize for the frustration we have caused regarding your billing. We'd like to help. Please send your address & contact info to wmcares@wm.com (sub:#1064920) so w...

1.0
Product
Waste Management Residential Waste Collection
#1064920
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On June 9, 2017 one of Waste Managements trucks picked up my recycling bin/trash can, in front of my home at 3342 Big Dalton Ave., Baldwin Park, CA 91706, on our regular trash day. I emailed them that evening because they were closed, and never got a response. On...
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Anonymous
Waste Management

Hello, we're sorry to hear about your experience. We also show you filed a BBB complaint and was resolved. Please let us know if still has not been corrected. You can send us ...

1.0
Product
Waste Management Residential Waste Collection
I liked
  • It was a very obnoxious time
I didn't like
  • Have no customer service
  • Do not resolve complaints
  • Service and customer service response to issues
#1063184
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Here we go folks - seems the 10 year period has lapsed - your Voluntary participation in your Local trash segregation is Going to come to a Schreeching Halt - Rememmber when it was easy and Voluntary - put recyclable goods here - lawn and yard waste there - and garbage...
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Anonymous
Waste Management

Hello, we're sorry to hear the recycling service has changed. We are finding some items can not go through our machines when we sort them. We'd like to look into your service ...

2.0
Product
Waste Management Residential Waste Collection
I didn't like
  • Run away policies
  • Disregard for the contract
#1060610
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