Manufacturer: Waste Management Category: Waste Collection Clear all filters (63 of 63 reviews match)
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Very Frustrating & Disappointing whether it's yard waste or recycle pickup is constantly being missed on both side of the block, when it's called in I'm always told we didn't have container out...the Whole Block?!Please! this is Bull ! this is all a cover up for the...
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Anonymous
Waste Management 1

Hello, we're sorry to hear about the trouble with your service and would like to help get this taken care of. Please email us with your address and contact info to wmcares@wm...

Jason-Turner
Jason-Turner

WM go undercover? LOL! No competition? Sorry to hear that.

Product
Waste Management Residential Waste Collection
I didn't like
  • Constant missed curb side pickups
  • Poor customer service
  • Blaming customer for not having container out for missed pickup
#983121
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I contacted Waste Management customer service on Monday, December 27th, 2016 and reported the mistake in billing on their part. They said it would be deleted from my account in 3 to 5 working days. Well here it is 5 days later, and they still have not corrected the...
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Anonymous
Builder4life

Waste Management sends their invoices out every 3 months. In the interim, I have spoken to the customer service department 4 times, and each time they say that they would corr...

Anonymous
Waste Management 1

Hello, please accept our apologies for the frustration with your recent billing experience and would like to help get this taken care of. Please email us with your address and...

1.0
Product
Waste Management Residential Waste Collection
I didn't like
  • Would not honor their agreement
#982118
Reply to reviews
Waste Management's holiday policies on trash pickup used to make sense and was fair to everyone. Whenever a holiday occurred they would simply shift everyone's disposal days to the next day. We've had the same disposal day for years; Wednesday. That used to mean that...
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Anonymous
Waste Management 1

Hello, we're sorry to hear about the problem with your service after the holiday and would like to look into this further for you. Please email us with your address and contac...

1.0
Product
Waste Management Residential Waste Collection
I liked
  • Use to be good
I didn't like
  • Unfair scheduling
  • Unreliable service
#981718
Reply to reviews

Waste Management Residential Waste Collection Review

#902871
1.2
Scranton pennsylvania waste management is horrible,you pay them to make a mess, i had glass in a box, they dropped the box and the glass broke in the road and they just left it there. Complete lazy morons...
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Waste Management Residential Waste Collection Review

#859512
3.1
Been using waste management now for 12 weeks, my recycling was supposed to been picked up 6 times now. My recycling has yet to be picked up on the day or even week that it is due and never gets picked up and less I call and ask why it's still sitting here. I keep being told that this is going to be fixed but it still happens every time.
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Waste Management Residential Waste Collection Review

#850812
1.5
Erroneous charges, incompetent customer service and missed pickups. Avoid at all costs.
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The last owners left a huge mound of garbage and paid Waste Management for a extra pickup. I had to call several time for them to remove the huge pile. They sent one person. Now these huge green cans are still in my driveway. I can't get them to pick them up. I need...
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Anonymous
Waste Management 1

Hello, we're sorry to hear about the trouble with getting your containers removed. Please email us with your address and contact info to wmcares@wm.com (subject: #978175 ) and...

1.0
Product
Waste Management Residential Waste Collection
#978175
Reply to reviews
Waste Management Residential Waste Collection Review
Waste Management Residential Waste Collection Review
): We have lived in SW Ptown 6 weeks, we continue to have waste management issues; failure to pick up our garbage Wednesday 12/14 was the most recent. We called on 12/15 to inform waste management they failed to pick up garbage. Waste management informed her the...
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Anonymous
Waste Management 1

Hello, we're sorry to hear about the trouble with your service. Please email us at wmcares@wm.com (subject: #975041 ) with your address and contact info and we'll help get th...

Jason-Turner
Jason-Turner

Doesn't the truck have a hydraulic arm to lift it?

1.5
Product
Waste Management Residential Waste Collection
I liked
  • Not much from their company
I didn't like
  • Reliable to be unreliable then pass fault to customer
  • False information and no service
Reply to reviews
Called Illinois call center to make sure I was on list for yard waste pick up today, Th, Nov 17, 2016.Yesterday I called & the rep said she could let them (local office) know. But she sounded like it may not be normal to do so. Plus the previous time I called months or...
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Anonymous
Waste Management 1

Hello, we are very sorry to hear about your most recent experience and would like to look into this further on your behalf. Please email us with your address and contact info ...

3.1
Product
Waste Management Residential Waste Collection
Reply to reviews
The service provider charged me a ridiculous charge of over $200 for an "overage" alleging that my 3 yard bin was overfilled when the garbage truck came to pick it up.They provided me a hilariously low resolution dark photo THAT IS NOT EVEN OF MY PROPERTY and refused...
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Anonymous
Waste Management 1

Hello, we are very sorry to hear about your recent experiences and would like to look into this further on your behalf. Please email us with your address and contact info to w...

1.3
Product
Waste Management Residential Waste Collection
I didn't like
  • Customer service
  • Most of it
  • Would not listen to our complaint
#956270
Reply to reviews
And they will prorate anything or give you an additional month for the month of service that you don't get out of the three month contract pay. With the rating so low why is our commissioner of this area allowing waste management to continue to be our disposal...
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Anonymous
Waste Management 1

Hello, sorry to hear about the trouble with your service. Please email us with your address and contact info to wmcares@wm.com (subject: #947366 ) and we'll reach out to you t...

1.0
Product
Waste Management Residential Waste Collection
#947366
Reply to reviews
If you sign up for WM, do not - as I did - select the "customer supplied bins" option. They promise that you will receive a "Welcome Kit" with instructions for purchasing, labeling, and positioning the bins. However, they never send this welcome package. I waited a...
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Anonymous
Waste Management 1

Hello, we are sorry to hear about your recent experience with your service and would like to look into this further for you. Please email us at wmcares@wm.com (sbuject: #94653...

Jason-Turner
Jason-Turner

Waste Management is the best advertising Allied Waste Services could ask for! :)

1.6
Product
Waste Management Residential Waste Collection
I liked
  • Solid waste pickup
I didn't like
  • Driver lying in log
  • Poor communication
  • No refund for services not rendered
#946538
Reply to reviews
Our trash day are on Mondays.We always pull it out on Sunday the night before. On Monday 10/24 we came home from work to find our trash was the only one on the block was not pick up. We called and were told the driver did not see our bin and for us to leave it out for...
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Anonymous
Waste Management 1

Hello, we are sorry to hear about your recent experience and would like to help get this taken care of. Please email us with your address and contact info to wmcares@wm.com (S...

2.3
Product
Waste Management Residential Waste Collection
I didn't like
  • Doesnt follow up on issues
  • Wm has not delivered on 1 promise
  • Poor service
#944826
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