Waste Management Residential Waste Collection Reviews

Waste Management Residential Waste Collection 1 of 1
1.5
(21 reviews)
Product or Service Quality
Price Affordability
Value for money
I think the normal services work fine, collection is fairly regular and predictable.However, this company does not do well with exceptions and follow up. Their workers often slam the containers back on the curb after emptying. As such, one day the wheel gave up and the container did not roll anymore. I contacted them and got a quick reply stating me to "leave my container curbside for an exchange within the next 28 business days". (yes, a month...
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2.3
I liked
  • Use to be good
I didn't like
  • Doesnt follow up on issues
#865985
Waste management sucks.. They don't pick up trash on scheduled days, the call center lies and says they will personally call you back when they hear from the area supervisor and don't. This has gone on for 4 days now and still no call backs... They have no problems taking your money and only picking trash up every other pick up date. The dam driver has to go by my house twice because it's a dead end. The lady at the call center tells me the...
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This is crazy.If you don't pay your bill they pick up your tote. Then send your account to collection. Then start a new bill. Even though you have no tote and aren't receiving service. I then called to pay what I owed was quoted the collection debt. Paid that still receive no tote or service because I now owe for the new bill even though I have not received service and no tote. So I continue to get billed even though I don't have a tote and no...
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This Thursday, 04/28/2016, was trash pickup and recycling pickup day.This Thursday happened to fall on the other week for recycling. Recycling came down one side of the road, but forgot to come down the otherwise. Now it's not like i put the bin out late, I placed the bin out the night before. We pay extra for this bin, and this is the 3rd of 4th time this has happened. And we know it's the every other week pickup. We need a discount or someone...
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3.5
I liked
  • Trash pickup
I didn't like
  • Not reliable every 2 weeks
  • Recycling pickup
#838865
So it does no use to contact these Waste Management customer service people on line as they only give you is lip service with broken promises. They ask for your contact info and address to have the problem taken care of but again empty promises. City council of Pine Bluff wake up and get rid of Waste Management and get a company that will do its job the correct way. The city of Pine Bluff gets my money for Waste Management to dump my can...
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1.5
I didn't like
  • On line customer service
#828874