Erie, Pennsylvania
Not resolved
2 comments

This is crazy. If you don't pay your bill they pick up your tote.

Then send your account to collection. Then start a new bill. Even though you have no tote and aren't receiving service. I then called to pay what I owed was quoted the collection debt.

Paid that still receive no tote or service because I now owe for the new bill even though I have not received service and no tote.

So I continue to get billed even though I don't have a tote and no service. And I can't get service or a tote until I pay a bill for which I got no service or a tote

Product or Service Mentioned: Waste Management Residential Waste Collection.

Reason of review: Problems with payment.

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Gregory A Gamble
#1634638

WM are a bunch of gangsters... they make you pay one way or another...

in cash, frustration and intimidation. When you need a tote they take forever.

When you want it picked up they take forever. When you tell them your canceling they threaten you.

Anonymous
#1152926

Sorry to read about the billing frustrations you've experienced. If you would email wmcares@wm.com (Subject #839511) with your service address and contact information, we'd be happy to review and assist in these concerns.

Thank you. ^DB