18 comments

Did not collect trash when they were supposed to!Bill is paid; normal trash pickup is Friday; due to the Christmas holiday, it was extended to Saturday.

Trash has not been picked up. We had a few inches of snow, but travel is not hampered. Not the first time these wastoids have done this. Worthless; Waste Management is totally worthless!

I have checked web accounts of other shady deeds/deals this company has pulled; they are not a credible organization.

When I play by the rules; pay my bill; take care of what needs to be done, I expect to be treated in kind.I got a ton of holiday trash I am going to have to store for another week because these people will not honor their business contract!

Review about: Waste Management Waste Collection.

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Anonymous
Albuquerque, New Mexico, United States #1279431

Customer service is directly related to management skill.in the Albuquerque area there is a night shift supervisor hired by his highschool friend who happens to be the district fleet manager this is a night shift supervisor that doesn't work at night he doesn't work at night because he's busy doing the district fleet manager job district fleet manager is rolling up to Farmington spend time with his mistress while on company time.

District fleet manager sets examples so then all the other managers take advantage of Waste Management policy.Then the night shift supervisor cannot collectively do his job and this results in a downward spiral that leads to employees at the bottom of the totem pole getting written up suspended or terminated so that way these managers can cover their rear ends this is only one example of many but the result is the same it affects customers, quality and safety.

Anonymous
Albuquerque, New Mexico, United States #1279368

I used to work for Waste Management and I agree totally that Waste Management does shady contracts they can't even keep employees employed to maintain their vehicles long enough to keep the customers happy the district fleet manager there Albuquerque area hasn't got a clue how to run or manage his life nor his job it's only a matter of time till bad management decisions we'll catch up and force Waste Management to lose several contracts to other competitors. Rio Rancho is coming up for bid and I know that waste management will lose this contract then in Belen and Los Lunas area will be next to switch contracts waste management will close their doors then and only then will be serviced properly.

Anonymous
#1089900

2016 and Waste Management is still the worst trash pick-up company I have ever seen.They have nice trucks, but charge for services that is only done half the time.

They come at all sorts of odd hours or not, at all. There customer service phone reps are horrible and dishonest.

They bought out a smaller company that did a good job.Having nice equipment does not mean its a good company, whatsoever.

Anonymous
Denver, Colorado, United States #1082056

Yes.I had the same experience with them.

They are becoming poorer and poorer.Switched to a competitor.

Anonymous
#1072969

Haven't picked up in over a week.Said they were here Monday 527pm and saw now trash.

It's been out since Sunday night.

10 calls and no explanation.Bill is always paid on time and can't find me in their system but cash my check every time.

Anonymous
#882620

Small local trash companies are better, they gotta compete with corporate wm.

Anonymous
Reno, Nevada, United States #873736

Waste Management has been awful to deal with.They are scheduled to pick garbage on Thursdays.

We make sure our garbage is out on Wednesday night. It has been two weeks in a row that the garbage wasn't picked up. I called on Thursday night and a complaint was filed. Well Friday came around and they still didn't pick up the garbage.

Its been two weeks now that they haven't come. I spoke to the customer service lady again this morning and she said they would be out today to pick it up. I am not holding my breath.

My bill is auto paid and she said she shows our account current.I would like to know where my driver lives so I can take my garbage and drop it off in his yard and let him enjoy the odor for the weekend in 100 degree heat.

Anonymous
#836087

They post a Holiday schedule 4th July normal so you put your trash out and they don't show up. They suck.

allprotrailers
Orange Park, Florida, United States #682916

Be very careful if you want to sign up with waste management their contract is very tight you can only cancel or notify that you want to cancel in a very narrow window. I reccomend you find a more honest and reputable company If there is a locally owned company in your city use it.

Anonymous
#655327

Don't ever go through this company!I signed up for service online and paid for a year up front as they give discounts for paying it all at once.

Dumb mistake on my end! My order was lost in the system and I was paying for something I wasn't using. Everyone I talked to was acting like I was crazy as they couldn't see that I placed an order. Finally I spoke to someone with a brain and she figured it out.

I ended up canceling as I had such a horrible initial experience and was promised a refund in about two weeks.

It's not been two months and no one knows what they are talking about. I am getting different stories from different people.

I have never spoken to such incompetent people in my life!:(

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