They have increased our fees by 40% over the past 3 years. Each time I object they reduce the fee back down a bit after I call, then sneak back increases.
Finally after a 14% increase this year alone, I contacted another company and they will provide me service for 40% less than WM. Now WM will not cancel my service. I call and ask them to cancel, but the various reps I talk to say they are "not authorized" to cancel my service. They transfer me to a "retention specialist" but that person does not pick up the phone, so I have to hold the line for 10 minutes until I'm given the chance to leave a message.
I've also sent them notice through their online system, but they still will not cancel my service. Instead they sent me a reply "We will review your request ..."
This is par for the course. Over the years I have contracted with them their service has been awful.
Definitely do not do business with them.
Review about: Waste Management Waste Collection.