Product: Waste Management Waste Recycling Service Clear all filters (0 of 19 reviews match)
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Waste Management - Recycling Truck Driver misses our street--regularly
Four times this year we heard the truck on the street behind ours; and four times this year, the driver couldn't bother to turn down OUR street: the street is not hidden. But this time, they didn't even bother to come back and pick up from our street after complaints....
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1.0
Product
Waste Management Waste Recycling Service
#1343457
I called to arrange for pickup of household hazardous waste (motor oil, cfl bulbs, etc) for recycling. They sent me a kit with a bag & instructions, and a pickup date/timeframe which I followed exactly. They failed to pick it up when they said they would, so I called...
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WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry to read about your experience. This is not what we want to hear and would like to address this at once. We ask you email wmcares@wm.com Sub: (Review #1343341...

Product
Waste Management Waste Recycling Service
#1343341
We pay for recycling and it gets trashed?? BAD for the planet! Shame on you Waste Management. I wonder how many recycling bins are picked up by the trash truck. We all probably think we are doing good for this planet and Waste Management is derailing our efforts. I...
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WMCares
WMCares
Waste Management Verified Representative

Thank you for bringing this to our attention, please email us your address to wmcares@wm.com (subject Review #1337794) and we will look into this concern right away. Thank you...

Product
Waste Management Waste Recycling Service
#1337794
On Wednesday Waste Management driver took away my Recycle Container and it wasn't called in to have it picked up. How can a driver be so careless to do such a thing? Or was it done on purpose? All other residents the driver did not take their Recycle Containers. I had...
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Anonymous
DejaMoo

At early dawn he makes his rounds, to pick up bones and coffee grounds, he drive a bulging truck that creaks, and fills it up with stuff that reeks, He wrecks our sleep, distu...

Product
Waste Management Waste Recycling Service
#1324376
Waste Management picked up the recyclables of my neighbors, but did not collect mine. I contacted Waste Management as soon as I returned home from work. They stated that they would try to get a driver over to pick it up that same evening or no later than the next day....
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WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry to hear your recycling was not serviced. Allow us to address this right away. What is the address, so we can look into. ^mp

1.3
Product
Waste Management Waste Recycling Service
I liked
  • Customer service answered the phone
I didn't like
  • Being told pickup would be done when it was not
#1312137
I had to call THREE times just for them to do their job correctly. To be fair they did it right 2 weeks after that, then I guess they forgot how to do their job. I cancelled their service after 2 months with them. Not only do they have the worst customer service, they also have incompetent employees! Do not get waste management...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear about the cancellation of your account. We would love the opportunity to address your concerns. Please send us your address and contact information via em...

1.0
Product
Waste Management Waste Recycling Service
#1286043
Thanks! The worst service I had ever have. I'd been told that they will deliver the bins at the next pick-up date, and I am able to leave my trash/recycle out and they will take care of it. The driver is a lier. He marked that he delivered all the trash and recycle...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear your frustrations. Resolving matters like this is very important to us. Please send us an email to wmcares@wm.com (Sub: Review #1271758) with your address...

1.0
Product
Waste Management Waste Recycling Service
I didn't like
  • Lying drivers
  • Very bad service
  • Every interaction that i have had with them
#1271758
Left waste management because of chronic missed pickups, would have to call to have our cul- de-sac serviced. They just bought the provider that we went to, who would actually roll the cans out of the street when emptied, or ring the bell if we forgot to get the cans...
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Anonymous
Anonymous

Hello, we will definitely look into this! We ask you email wmcares@wm.com Sub: (Review #1196322), include your concern, address and contact info, so we may address. ^mp

Product
Waste Management Waste Recycling Service
#1196322
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Waste management is a waste of time.

Completely unreliable service particularly with recycling. The hauler didn't pick up recycling once or twice a month because I was the only one on my side of street. Defeats the purpose as I had to dispose in regular trash to get rid of it. Customer service hostile all the time!
1.1
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Product
Waste Management Waste Recycling Service
#1181791
This will be the third time I’ve had to call and have my bill adjusted.A mistake on the companies behalf for charging me a resume service fee in which I never had my service interrupted. I shouldn’t have to keep waisting my time calling to fix a problem that never...
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Anonymous
Anonymous

Hi, Apologies for any frustrations caused by the situation. Please send your address along with your concern to wmcares@wm.com (subject Review #1173502 ) and we will be happy ...

3.4
Product
Waste Management Waste Recycling Service
#1173502