I have used Waste Management for over a decade and have no complaints about their service. However, after calling other service providers in our area, I found that Waste Management charges $200 (!!!) more per year than the other services.
When I called Waste Management to cancel our service, they tried to get me to listen to "special offers" that they have going on at this time.
No thanks -- if that's the way they do their business (one can only get lower rates by threatening to cancel the service), then I have no desire to do business with them. They lost a long-time loyal customer.
Reason of review: Pricing issue.