Fort Worth, Texas
Not resolved
1 comment

Had 5 yr. contract with Standard Waste to handle 30 yd open dumpster for office / whse.

2nd yr of contract WM acquires Standard Waste then starts charging inactivity fee from $290- $640/month when I don't have at least 2 hauls. I argue not part of contract, WM response too bad it's their standard policy, they can't make enough money under existing contract. While fighting the charges, I pay invoices to keep WM from wrecking our company's credit.

WM says no refund, now at $4,386, sign new contract (higher costs) or they will pull dumpster and kill account. What happened to an agreement is an agreement?

Product or Service Mentioned: Waste Management Dumpster Rental.

Reason of review: Poor customer service.

Monetary Loss: $4386.

Preferred solution: Full refund.

  • waste management violates contract
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Anonymous
#1125635

Hello, we'd like to review the service agreement and assist with your concerns. When you have a moment, please email wmcares@wm.com- Subject: Review #807081- with your account details, so we may further review.

Thank you & sorry for any inconvenience. ^RM