I am a renter in a subdivision and I set up service. However, because WM has a contract with the HOA of my subdivision, they will not provide service unless I am a member of the HOA so they refunded my prepayment.
As a renter, I don't want to join the HOA. It is ridiculous. They flat-out refused to set up a new account for me. I said I would seek another provider.
They said, "Ok". Is it just me or is it insane to force customers to join an organization to receive service? Customer service was polite but unhelpful and wouldn't transfer me to anyone higher up the chain.
Never using them again.
Product or Service Mentioned: Waste Management Waste Collection.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.