Not resolved
2 comments

This company has the most screwed up customer service department and an even worse billing department. Pretty obvious they don't have a clue what they are doing.

Constantly changing the autopay things and not letting customers know, then telling them they are late on payment,etc. How hard would it be to advise the customer that something has changed so that they can update or do whatever they need. Better yet stop changing things constantly for the worse and so there aren't issues. Would advice against using them.

We are looking around for another service. Even if they charge more it would be well worth it!

Reason of review: HORRIBLE billing department and customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Gregory A Gamble
#1634609

Well, I guess I was right not to trust WM with "auto pay". Good to know. -------------------------------------wmDOESNTcare------------------------------------------

Anonymous
#1184726

Hello, sorry to hear that you've been having problems with your billing. We would like to look into this further on your behalf.

Please email us at wmcares@wm.com (subject: 881692) with your address and contact info. thank you ^dn