THIS IS THE WORST COMPANY IN LOUISVILLE DO NOT USE THEM!! I had services with them for 2 yrs the garbage men are horrible they leave trash in your yard.
During this passed winter they didn't make any runs on certain days because they claim the roads were bad (even though no ice was on the ground in my neighborhood at the time) so they came on a day that I dont usually put my trash out. I was fed up with their shitty services and sent an email in stating I wanted to cancel my services 1/27/18. Waste management wanted me to reply to their email and do a survey on why I didn't want their services of course I gave them bad scores all down the survey and replied multiple times that I didn't want their shitty services anymore. Today 4/16/18 I get bill for 132.50 for services from 5/1/18-7/31/18 even though I canceled back on 1/27/18 how does that work?
Im trying to understand why do I have to send multiple emails to terminate my services, IF I TOLD YOU ONCE TO TERMINATE THEN TERMINATE I DONT NEED TO GIVE AN EXPLANATION WHY JUST DO IT!!!!I'm telling you DO NOT USE THIS COMPANY THEY ARE THE WORSE!!! I don't care what deal they offer you or what they have to offer don't use WASTE MANAGEMENT
Product or Service Mentioned: Waste Management Waste Collection.
Reason of review: Bad quality.